Refund & Returns Policy

Last Updated: June 16, 2026

Welcome to Elixa Novels (“we,” “our,” or “us”). This Refund & Returns Policy explains how refunds are handled for purchases made through our website, https://elixanovels.com, including virtual currency (Elixa Coins), premium content, memberships, and other digital products.

1. Digital Products & Virtual Currency

All purchases on Elixa Novels are for digital products and services, including but not limited to:

• Elixa Coins

• Premium chapter access

• Membership subscriptions

• Digital unlocks and bonuses

Because these items are delivered instantly and cannot be physically returned, all sales are generally final.

2. No Returns

Since we do not sell physical goods, returns are not applicable.

Once digital content, coins, or premium access has been delivered to your account, it cannot be returned, exchanged, or transferred.

3. Refund Eligibility

Refunds may be considered only in limited situations, including:

• You were charged multiple times for the same purchase

• Payment was completed, but coins or purchased content were not delivered

• A technical error caused an incorrect charge

• Unauthorized payment due to account compromise (subject to investigation)

Refund requests for the following reasons are generally not eligible:

• You changed your mind after purchase

• You accidentally purchased the wrong coin pack

• You already used or spent the coins

• You dislike the content after unlocking it

• Failure to read product details before purchasing

4. Refund Request Period

To request a refund, contact us within 7 days of the transaction date.

Requests submitted after 7 days may not be eligible for review.

5. How to Request a Refund

To request a refund, contact our support team and include:

• Full name / username

• Registered email address

• Order ID or transaction ID

• Payment date

• Reason for refund request

Support Email: admin@elixanovels.com

Please allow 3–7 business days for review and response.

6. Fraud & Abuse Prevention

We reserve the right to:

• Reject suspicious refund requests

• Suspend accounts involved in abuse or chargeback fraud

• Remove coins or content obtained through fraudulent payments

Chargebacks filed without contacting support first may result in account suspension or permanent account termination.

7. Payment Processor Delays

Approved refunds may take additional time depending on your bank or payment provider.

Typical processing time:

• Card payments: 5–10 business days

• Wallets / gateways: depends on provider

We are not responsible for delays caused by third-party payment processors.

8. Policy Changes

We may update this Refund & Returns Policy at any time.

Changes become effective immediately upon posting on the website.

9. Contact Us

If you have any questions regarding refunds, billing, or payments, contact us:

Website: https://elixanovels.com
Email: admin@elixanovels.com